Terms of Service

1. Acceptance of Terms

By accessing or using any of Hawader Restaurant's services, whether in-person at our establishment, through our website, or via digital communication platforms like WhatsApp Business, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. These terms apply to all visitors, users, and others who access or use our services.

Your agreement to these terms constitutes a legally binding contract. If you do not agree with any part of these terms, you must not use our services. We reserve the right to refuse service to anyone who does not comply with these terms or who engages in behavior that we deem inappropriate, disruptive, or harmful to our business, staff, or other customers.

2. Description of Services

Hawader Restaurant provides authentic Middle Eastern dining experiences, including dine-in service, takeout, and no-contact delivery options. Our digital services are designed to enhance your experience and include our official website for information and online interactions, and WhatsApp Business communications for customer service and updates. We strive to provide accurate information regarding our menu items, pricing, availability, and operating hours. However, please note that our menu, prices, and services are subject to change without prior notice. Menu items are also subject to availability, and we may substitute ingredients or discontinue items based on seasonal availability or other factors.

2.1 In-Restaurant Dining

Enjoy our full dining experience at our locations. We recommend making reservations, especially during peak hours or for larger groups, to ensure availability.

2.2 Takeout and Delivery

We offer convenient takeout and no-contact delivery services. Orders can be placed through delivery companies in qatar using their apps or by contacting us directly. Minimum order amounts and delivery fees may apply, which will be communicated at the time of order placement.

2.3 Digital Platforms

Our website serves as a primary source of information about our restaurant, menu, and services. We also utilize WhatsApp Business to facilitate direct and efficient communication with our customers for inquiries, reservations, and support.

3. WhatsApp Business Communications

We use WhatsApp Business to provide you with convenient and timely communication. By initiating contact with us through WhatsApp or providing your phone number for WhatsApp communications, you consent to receive messages from us through this platform. Our WhatsApp communications may include:

• Reservation Confirmations and Reminders: Details about your booking, including date, time, and number of guests.
• Order Updates: Status of your takeout or delivery orders.
• Customer Service Responses: Answers to your questions, feedback, and support for any issues.
• Promotional Offers and News: Updates on special promotions, new menu items, or events, if you have opted in to receive marketing communications.

4. User Responsibilities

As a user of Hawader Restaurant's services, you agree to:

• Provide accurate and truthful information when making reservations, placing orders, or communicating with us.
• Use our digital platforms and communication channels for their intended purpose and not for any unlawful or prohibited activities.
• Respect our staff and other customers, and adhere to our conduct and behavior guidelines while on our premises or interacting with us digitally.
• Comply with all applicable local, national, and international laws and regulations.

Any misuse of our services, including but not limited to fraudulent activities, harassment, or distribution of inappropriate content, may result in the termination of your access to our services and potential legal action.

5. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Hawader Restaurant or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any content without our express written permission.

6. Limitation of Liability

Hawader Restaurant will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of your use of or inability to use our services, even if we have been advised of the possibility of such damages. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses.

While we strive to provide accurate and up-to-date information, we do not warrant the completeness, reliability, or accuracy of any content on our website or communications. Your use of our services is at your sole risk.

7. Indemnification

You agree to indemnify, defend, and hold harmless Hawader Restaurant, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of our services, your violation of these Terms of Service, or your infringement of any intellectual property or other right of any person or entity.

8. Governing Law and Dispute Resolution

These Terms of Service shall be governed by and construed in accordance with the laws of Qatar, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms of Service or your use of our services shall be resolved exclusively in the courts located in Qatar.

9. Changes to These Terms

We reserve the right to modify or update these Terms of Service at any time, at our sole discretion. We will notify you of any significant changes by posting the new Terms of Service on our website and updating the "Last Updated" date. Your continued use of our services after any such changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically to stay informed.

10. Contact Us

If you have any questions or concerns about these Terms of Service, please do not hesitate to contact us. We are here to assist you.

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