Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

When you interact with Hawader Restaurant, especially through WhatsApp Business, you may provide us with personal information. This includes:

• Contact Information: Your phone number, name, and any other contact details you provide when initiating a conversation or making a reservation.
• Communication Content: The content of your messages, including text, images, videos, files, and voice clips shared during WhatsApp conversations.
• Reservation and Order Details: Information related to your reservations, orders, dietary preferences, and special requests.
• Feedback: Any feedback, reviews, or survey responses you provide.

1.2 Information Collected Automatically

When communicating with WhatsApp Business using our system, certain information is automatically collected to facilitate efficient communication and service delivery. This may include:

• Message Metadata: Timestamps, delivery status, and other technical data related to your WhatsApp messages.
• Interaction Data: Records of your interactions with our WhatsApp Business profile, such as when you initiate a chat or respond to a message.
• Your Data in Our System: Information linked to your customer profile within our system, such as your order history or reservation details, to provide personalized service.

2. How We Use Your Information

We use the information we collect for various purposes, primarily to provide and improve our services, and to communicate with you effectively. Specifically, we use your data to:

• Provide Services: Process your reservations, fulfill your orders, and manage your dining experience.
• Customer Support: Respond to your inquiries, provide assistance, and resolve any issues you may encounter.
• Communication: Send you important updates, confirmations (e.g., reservation details, order status), and service-related notifications via WhatsApp or other preferred channels.
• Marketing and Promotions: With your consent, send you promotional offers, news, and updates about Hawader Restaurant. You can opt-out at any time.
• Service Improvement: Analyze communication patterns and feedback to enhance our service quality, menu offerings, and overall customer experience.
• Internal Operations: Manage our internal business operations, including record-keeping, accounting, and compliance with legal obligations.

3. How We Share Your Information

We are committed to protecting your personal information and do not sell, rent, or trade your data to third parties for their marketing purposes. We may share your information in limited circumstances, including:

• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any such change in ownership or control of your personal information.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include technical, administrative, and physical safeguards. Our ERPNext system is configured with security best practices to ensure the confidentiality and integrity of your data. WhatsApp itself provides end-to-end encryption for messages, adding an additional layer of security.

However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Data Rights

You have certain rights regarding your personal information, including:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete personal information.
• Deletion: You can request that we delete your personal information, subject to certain exceptions.
• Portability: You can request a copy of your personal information in a structured, commonly used format.
• Objection: You can object to the processing of your personal information for certain purposes.
• Restriction: You can request that we restrict the processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period may vary depending on the type of information and the purpose for which it was collected.

For WhatsApp communications, we typically retain message data for a period that allows us to provide customer support and improve our services. You can request deletion of your data at any time, subject to our legal obligations.

7. Third-Party Services

Our services may contain links to third-party websites or services, including WhatsApp. This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage. We encourage you to review the privacy policies of any third-party services you use.

WhatsApp's privacy practices are governed by their own Privacy Policy. We recommend reviewing WhatsApp's Privacy Policy to understand how they handle your data.

8. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We ensure that such transfers are made in accordance with applicable data protection laws and that appropriate safeguards are in place to protect your personal information.

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

6. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us. We are committed to protecting your privacy and assisting you with your data rights.

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