Data Deletion Policy

1. What Information Can Be Deleted?

We can delete various types of personal information that we have collected about you. This includes, but is not limited to:

• Contact Information: Your name, email address, phone number, and any other contact details you have provided.
• WhatsApp Communication Data: The content of your WhatsApp messages (text, images, videos, files, voice clips), message metadata (timestamps, delivery status), and any personal information shared during these interactions.
• Reservation and Order History: Details of your past reservations, dining preferences, and food orders.
• Marketing Preferences: Your consent status for receiving promotional communications.
• Website Usage Data: Information collected through cookies and analytics related to your browsing on our website, provided it can be linked to your identifiable personal information.

Please note that certain data may be retained if required by law (e.g., financial transaction records for tax purposes), for legitimate business interests (e.g., fraud prevention), or if anonymized so it can no longer be linked to you.

2. How to Request Data Deletion

To request the deletion of your personal data, please contact us using one of the following methods. We will need to verify your identity to ensure the security and privacy of your information before processing your request.

• Email: Send an email to hawader17@gmail.com with the subject line "Data Deletion Request." Please include your full name, email address, and the phone number associated with your WhatsApp communications.
• Phone: Call us at +974 3365 5540 during our operating hours. Our staff will guide you through the process and collect the necessary information.
• WhatsApp: Send a message to our official WhatsApp Business number stating your request for data deletion. We will respond with instructions for verification.
• In-Person: Visit any of Hawader Restaurant branches, and speak with a manager to submit your request.

3. Data Deletion Process and Timeline

Once we receive your data deletion request and successfully verify your identity, we will initiate the following process:

1. Request Review: Our privacy team will review your request and identify all relevant personal data stored in our systems.
2. Data Identification: We will pinpoint all instances of your identifiable personal information across our databases and communication logs.
3. Deletion Execution: We will proceed with securely deleting the approved data from our active systems.
4. Confirmation: You will receive a confirmation email or WhatsApp message once your data has been successfully deleted. This confirmation will also inform you if any data could not be deleted and the specific reasons for retention (e.g., legal obligations).

We aim to process all legitimate data deletion requests within 30 days of successful identity verification. In complex cases or during peak periods, this timeframe may be extended, but we will inform you of any delays.

4. Exceptions to Deletion

Please be aware that we may not be able to delete all your personal information in certain circumstances, such as:

• Legal Obligations: If we are legally required to retain certain data for a specific period (e.g., tax records, financial transaction history).
• Fraud Prevention: To detect and prevent fraudulent activities.
• Dispute Resolution: If the data is necessary for the establishment, exercise, or defense of legal claims.
• Anonymized Data: Information that has been anonymized or aggregated in such a way that it can no longer identify you.

In such cases, we will inform you of the specific reasons for retaining your data and ensure that it is securely stored and only used for the purposes for which it was retained.

5. Changes to This Data Deletion Policy

We may update this Data Deletion Policy periodically to reflect changes in our data handling practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy regularly to stay informed about your data deletion rights.

6. Contact Us

For any questions or concerns regarding this Data Deletion Policy or your right to data deletion, please contact us. We are committed to protecting your privacy and assisting you with your data rights.

← Back to Home